Warp Speed — WhatsApp Support

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Speedy vs Beam upgrades per week

Speedy

Beam

Escalations vs erroneous transactions per week

Escalations

Erroneous transactions

Weekly Summary Log

All weeks in one view · newest first

Week	Speedy	Beam	Escalations	Erroneous Txns	Soundbox Assigned	Key Issue of the Week

Full issue breakdown with priority

Log a new week every Monday — submitting refreshes all cards, charts and the log

Week start

Week end

Total complaints

Speedy upgrades

Beam upgrades

Total resolved

Total pending

Avg resolution time (hrs)

Escalations

Erroneous transactions

Pool account issues

Soundbox assigned

Soundbox unassigned

Loan request issues

Update of customer contact details

Statement of account

Account number regeneration

Unimpacted transaction

Limit upgrade

Security questions reset

Forgotten PIN or password

Other issues

Notes — key observation of the week